Terms of service

Terms of Service

Last updated: August 28, 2026

Welcome to ReallyGoodShop.

These Terms of Service govern your access to and use of reallygoodshop.com, including any purchases made through the website.

By accessing the website, placing an order, or using our services, you agree to these Terms.

1. About ReallyGoodShop

ReallyGoodShop is an online retail store offering products sourced from third-party suppliers, manufacturers, wholesalers, and fulfillment partners.

Some products may be shipped directly from suppliers or fulfillment centers located in China or other countries.

Because products may be shipped internationally, delivery times, packaging, tracking availability, customs procedures, and import requirements may vary depending on the destination.

2. Eligibility

By using this website or placing an order, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.

If you are under the legal age required to make online purchases in your country, you may only use the website with the involvement of a parent or legal guardian where permitted by law.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, sizes, colors, and other information displayed on the website are accurate.

However, slight differences may occur due to:

  • screen and display settings;

  • manufacturing variations;

  • supplier updates;

  • packaging changes;

  • measurement tolerances;

  • product photography.

Actual product colors, packaging, or minor design details may therefore differ slightly from what appears on the website.

We reserve the right to correct errors or update product information at any time.

4. Prices

Product prices are displayed on the website and may be shown in different currencies depending on your location.

Prices may change at any time before an order is placed.

Any applicable shipping charges, taxes, or other fees that we collect directly will be shown at checkout where applicable.

International orders may also be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, these charges are not included in the purchase price and may be the responsibility of the customer.

5. Orders

When you place an order through ReallyGoodShop, you are submitting an offer to purchase the selected products.

An order is not necessarily accepted simply because payment has been submitted.

We may cancel or reject an order where reasonably necessary, including in cases involving:

  • payment failure;

  • suspected fraud;

  • incorrect pricing;

  • product availability issues;

  • shipping restrictions;

  • incorrect or incomplete customer information;

  • legal or regulatory restrictions.

If an order is cancelled after payment has been successfully collected, an appropriate refund will be issued.

6. Payment

Payments are processed through third-party payment providers.

Payment methods available may vary depending on your country, currency, device, or checkout configuration.

By submitting payment information, you confirm that:

  • the information provided is accurate;

  • you are authorized to use the selected payment method;

  • sufficient funds or credit are available to complete the transaction.

We do not generally store full payment card information directly on our servers where payments are processed by third-party providers.

7. Shipping and Delivery

Shipping is governed by our Shipping Policy, which forms part of these Terms.

Products may be shipped directly from international suppliers, including suppliers located in China.

Estimated delivery times are estimates only and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by factors outside our reasonable control, including:

  • customs inspections;

  • international transportation delays;

  • courier delays;

  • local postal services;

  • weather conditions;

  • public holidays;

  • supply chain disruptions;

  • government restrictions;

  • incorrect shipping information.

8. Multiple Shipments

Products from the same order may be fulfilled by different suppliers or warehouses.

As a result, your order may arrive in multiple packages and on different dates.

Receiving only part of an order does not necessarily mean that the remaining items are missing.

9. Customs, Duties and Taxes

Customers are responsible for complying with the import rules applicable in their country.

International orders may be subject to customs duties, import taxes, VAT, GST, handling charges, or other fees imposed by local authorities or carriers.

These charges are outside our direct control.

Where applicable, the customer is responsible for such charges unless they are explicitly included in the checkout price.

10. Customer Information

Customers are responsible for providing complete and accurate information when placing an order, including:

  • full name;

  • shipping address;

  • billing information;

  • postal code;

  • phone number where required;

  • other delivery information requested at checkout.

ReallyGoodShop is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

If you notice an error in your order information, contact us as soon as possible through the AI chat or the Contact page available on reallygoodshop.com.

Changes cannot be guaranteed once fulfillment has started.

11. Order Changes and Cancellations

Order changes or cancellations may only be possible before processing or fulfillment begins.

Because some suppliers process orders quickly, we cannot guarantee that an order can be modified or cancelled after it has been placed.

If you need assistance, contact us as soon as possible through our AI chat or Contact page.

Any mandatory cancellation rights provided by applicable consumer law remain unaffected.

12. Returns and Refunds

Returns, refunds, defective products, damaged items, incorrect products, and order cancellations are governed by our Refund Policy.

Customers should review the Refund Policy before placing an order.

Nothing in these Terms limits any mandatory consumer rights that apply under applicable law.

13. Damaged, Defective or Incorrect Products

If an item arrives damaged, defective, or materially different from what you ordered, contact us through the AI chat or the Contact page.

We may request reasonable evidence, such as:

  • photographs;

  • videos;

  • packaging images;

  • order information.

Depending on the circumstances and applicable law, we may offer a replacement, partial refund, full refund, or another appropriate solution.

14. Customer Support

ReallyGoodShop provides customer support through the AI chat available on reallygoodshop.com and through the Contact page linked in the website footer.

The AI assistant may provide immediate assistance and can automatically create a support ticket when further review is required.

Support requests may be recorded in our ticketing system so they can be reviewed and resolved.

15. Website Availability

We aim to keep the website accessible and functional, but we do not guarantee uninterrupted or error-free availability.

The website may occasionally be unavailable due to:

  • maintenance;

  • technical issues;

  • service provider outages;

  • security updates;

  • circumstances outside our reasonable control.

16. Account Security

If account functionality is available, customers are responsible for maintaining the confidentiality of their login credentials.

You are responsible for activities performed through your account unless unauthorized access results from circumstances for which we are legally responsible.

If you believe your account has been compromised, contact us immediately.

17. Prohibited Activities

You may not use reallygoodshop.com:

  • for unlawful purposes;

  • to commit or attempt fraud;

  • to submit false information;

  • to interfere with website security;

  • to introduce malware or malicious code;

  • to attempt unauthorized access to systems or accounts;

  • to abuse refund or chargeback processes;

  • to infringe intellectual property rights;

  • to interfere with the operation of the website;

  • to use automated systems in a manner that damages or overloads the website.

18. Intellectual Property

The ReallyGoodShop name, branding, website design, original text, graphics, logos, photographs, videos, and other original website content may be protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially exploit protected content without permission, except where permitted by applicable law.

Third-party trademarks, brand names, product names, images, or other intellectual property remain the property of their respective owners.

19. Third-Party Services

ReallyGoodShop may rely on third-party services, including:

  • payment processors;

  • shipping carriers;

  • fulfillment providers;

  • ecommerce platforms;

  • analytics services;

  • hosting providers;

  • suppliers;

  • customer support systems.

These services may be subject to their own terms and privacy policies.

We are not responsible for the independent acts or omissions of third-party providers beyond the extent required by applicable law.

20. External Links

The website may contain links to external websites or third-party services.

ReallyGoodShop does not control those websites and is not responsible for their content, availability, security, or privacy practices.

Visiting external websites is at your own discretion.

21. Fraud Prevention

We may use automated or manual systems to identify suspicious orders, payment activity, account behavior, refund abuse, or other potentially fraudulent conduct.

We may suspend, cancel, or review orders where reasonably necessary to prevent fraud or misuse.

Where permitted by law, relevant information may be shared with payment processors, fraud prevention providers, or competent authorities.

22. Limitation of Liability

To the maximum extent permitted by applicable law, ReallyGoodShop will not be liable for indirect, incidental, special, punitive, or consequential losses resulting from your use of the website, delays, third-party services, or products purchased through the website.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Mandatory consumer protections remain unaffected.

23. Force Majeure

ReallyGoodShop is not responsible for delays or failures caused by events outside our reasonable control, including:

  • natural disasters;

  • war;

  • civil unrest;

  • epidemics or pandemics;

  • transportation interruptions;

  • customs delays;

  • carrier failures;

  • strikes;

  • severe weather;

  • government actions;

  • supply chain disruptions;

  • telecommunications or internet failures.

24. Changes to the Service

We may modify, suspend, update, or discontinue parts of the website or service where reasonably necessary.

We may also change product availability, prices, website features, payment options, shipping methods, or suppliers without prior notice.

25. Changes to These Terms

We may update these Terms from time to time.

The updated version will be published on reallygoodshop.com together with a revised “Last updated” date.

The Terms applicable to an order will generally be those in effect when the order was placed, subject to applicable law.

26. Governing Law

These Terms are governed by the laws applicable to the operation of ReallyGoodShop, without limiting any mandatory consumer rights available to customers under the laws of their country of residence.

Nothing in these Terms is intended to deprive consumers of protections that cannot legally be waived.

27. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

28. Entire Agreement

These Terms, together with the Privacy Policy, Shipping Policy, Refund Policy, and any other policies published on reallygoodshop.com, form the agreement governing your use of the website and purchases made through it.

29. Contact

For questions regarding these Terms, orders, deliveries, returns, refunds, or other support matters, please use the AI chat available on reallygoodshop.com or the Contact page linked in the website footer.

The AI assistant can provide immediate assistance and automatically create a support ticket when further review is required.